Refund Policy for The Tracking Blueprint
Thank you for considering The Tracking Blueprint, our digital tracking implementation system designed to help you set up, improve, and verify your advertising tracking. At Techysoar, we strive to deliver high-quality digital products that meet the needs of our customers.
Please read the details of our refund policy for The Tracking Blueprint carefully before making a purchase.
No Refund Policy
The Tracking Blueprint is sold as-is. Refunds are generally not available after purchase.
We encourage you to review all available product information and contact us with any questions before purchasing to ensure that The Tracking Blueprint is suitable for your business, website, advertising platform, and technical requirements.
Reasons for No Refund Policy
We stand behind our products, and your satisfaction is important to us. However, because The Tracking Blueprint is a digital product delivered through online access, downloadable resources, templates, videos, instructions, and other digital materials, we generally do not offer refunds after purchase.
We are under no obligation to issue a refund in any of the following situations:
- You no longer want the product after purchasing, accessing, or downloading it.
- You change your mind after completing the purchase.
- You purchase the product by mistake.
- The product is purchased by your employee, team member, family member, or another person using a payment method they were legally authorised to access.
- You do not have sufficient technical knowledge, experience, tools, software, website access, advertising account access, or third-party platform access required to implement the product.
- You are unable to implement the tracking system because of restrictions or limitations associated with your website, hosting provider, payment gateway, checkout platform, advertising account, plugins, themes, CRM, funnel builder, or other third-party services.
- You make modifications to your website code, tracking code, plugins, themes, checkout system, tag manager, advertising account, events, integrations, webhooks, or other technical settings that cause the tracking system to stop working or behave incorrectly.
- You or your team install, remove, replace, deactivate, or update plugins, themes, scripts, integrations, or other tools that affect the tracking implementation.
- You refuse to provide our support team with the information, screenshots, recordings, test results, or access reasonably required to investigate an issue.
- You expect results that are not guaranteed by the product, including increased sales, lower advertising costs, higher return on ad spend, improved campaign performance, better event match quality, or more conversions.
- Your advertising platform, website platform, browser, payment gateway, CRM, hosting provider, or another third-party service changes its features, policies, interface, tracking requirements, or technical functionality.
- You are unable to use the product because a third-party tool, plugin, integration, platform, or service is unavailable, discontinued, restricted, or requires an additional payment.
- You purchase the wrong version, plan, licence, blueprint, add-on, or related product.
- You do not complete the implementation steps, watch the provided videos, follow the instructions, use the included resources, or perform the recommended testing process.
- You claim that the product does not work without allowing us a reasonable opportunity to investigate or help resolve the issue.
- You claim that you are entitled to a refund but do not provide sufficient information, evidence, or explanation to support your request.
- Renewals, upgrades, licence changes, add-ons, order bumps, and additional purchases are not eligible for a refund unless otherwise stated on the applicable product page.
Exceptions
Although refunds are generally not offered for The Tracking Blueprint, an exception may be considered in the following rare circumstances:
Non-Delivery
A refund may be considered if the product is not delivered electronically after your purchase because of a technical issue with our website or delivery system, and you have contacted support@techysoar.com without receiving access or a reasonable solution within a reasonable timeframe.
Major Defect
A refund may be considered if the purchased product is completely non-functional, the issue is directly related to the product provided by Techysoar, and we are unable to provide a working solution after being given a reasonable opportunity to investigate and resolve the issue.
A difference in results, difficulty with implementation, incompatibility with an unsupported platform, or an issue caused by a third-party service will not normally be considered a major defect.
Refund Request Period
Refund requests are handled on a case-by-case basis and are issued at the sole discretion of Techysoar.
Any eligible refund request must be submitted within thirty (30) days of the original purchase date. Requests submitted after this period will not be considered.
Submitting a refund request does not guarantee that a refund will be approved.
Additional Refund Conditions
Please also note the following:
- You may stop using the product at any time. However, stopping usage or cancelling your account does not make you eligible for a refund.
- If a refund is approved, your access to The Tracking Blueprint, its dashboard, videos, templates, documents, updates, bonuses, support, community, and downloadable resources may be removed immediately.
- After receiving a refund, you must stop using all downloaded or accessed premium materials associated with the refunded purchase.
- You must not copy, share, distribute, resell, reproduce, publish, implement for clients, or continue using any part of the refunded product.
- If the product includes a licence, the licence will be cancelled after the refund is approved.
- We may require you to confirm that all downloaded materials, files, templates, scripts, documents, and copies have been deleted.
- If the product has been damaged, altered, misused, shared, distributed, or used beyond the permitted licence terms, we may deny the refund or reduce the refunded amount based on the diminished value of the product.
- Any transaction charges, payment gateway fees, currency conversion fees, taxes, or other non-refundable charges may be deducted where legally permitted.
Refund Processing Time
If a refund is approved, the amount will be processed through the original payment method.
The refunded amount may take up to fourteen (14) working days to appear in your account. The actual processing time may depend on your bank, card provider, payment gateway, or financial institution.
Applicability
This refund policy applies to The Tracking Blueprint and all associated licences, plans, versions, bonuses, downloadable materials, digital resources, updates, and membership access unless a separate refund policy is clearly stated on a specific product or service page.
This policy does not automatically apply to personalised services, audits, implementation services, tracking verification services, consultations, or done-for-you services. Such services may be governed by their own terms and refund conditions.
Contact Us
For more information about The Tracking Blueprint, or if you have questions before purchasing, please contact us at support@techysoar.com.
We are here to help you understand the product, its requirements, and whether it is suitable for your tracking setup before you complete your purchase.
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